bajionline Privacy Policy

bajionline may collect your information in various ways. The information collected is mainly of the following types:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — the platform is for users aged 21 and above only)
• Email address and mobile number
• National ID number or passport number (when identity verification is required)
• Residential address

1.2 Financial Information

• bKash, Nagad, and Rocket mobile banking numbers (for transactions)
• Transaction history — deposit and withdrawal amounts and times
• Bank account details (where applicable)

1.3 Technical Information

• IP address and device identifiers
• Browser type and operating system details
• Login time, session data, and cookie data
• Names of games played, betting history, and account activity

1.4 Voluntarily Provided Information

When you contact our customer service team via live chat, the information you provide and a record of the conversation may be stored.

bajionline uses your information only for specific, legitimate, and necessary purposes. The main purposes are:

• Account Management: Opening new accounts, verifying identity, and ensuring secure login.
• Service Delivery: Keeping gaming services running, displaying results and scores, and activating bonuses and rewards.
• Financial Transactions: Processing secure deposits and withdrawals via bKash, Nagad, and Rocket.
• Fraud Prevention: Detecting suspicious activity, preventing money laundering, and ensuring account security.
• Age Verification: Ensuring access is limited to individuals aged 21 and above.
• Customer Support: Providing prompt resolution of your queries and issues.
• Improvement and Analytics: Conducting analysis to improve platform performance and user experience.
• Communications: Sending important updates, security alerts, and promotional information (with your consent).

bajionline does not sell your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Payment Service Providers

Necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions. These providers follow their own privacy policies and adhere to strict security standards.

3.2 Technology Service Providers

Certain technology service providers (such as server hosting and cybersecurity) may have limited access to data in order to operate the platform. They act only on our instructions.

3.3 Legal Obligations

Information may be disclosed under court orders, lawful demands from government authorities, or applicable law. In such cases, we will endeavour to notify you in advance where possible.

3.4 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive certain statistical data in the course of providing services. No personally identifiable information is shared with them.

As a bajionline user, you have a number of important rights over your personal information:

7.1 Right to Access

You can request at any time to find out what information we hold about you. We will respond within 30 business days.

7.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Your account can be updated by providing accurate information.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete for legal or regulatory reasons.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing and promotional communications. In that case, contact us by email or use live chat support.

7.5 Right to Data Portability

You can receive your own data in a structured, commonly used, and machine-readable format.

bajionline strictly does not provide services to anyone under the age of 21. The platform operates for users aged 21 and above only.

We do not knowingly collect personal information from minors. An age verification process is followed at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian suspects their child is using our platform, please contact us immediately.

The bajionline website does not provide links to external third-party sites. However, trusted third-party technology is used for payment processing, game operation, and security. These service providers follow their own privacy policies and operate under data processing agreements with us.

bajionline is not responsible for the privacy practices of these third parties, but we work only with high-quality and trusted partners.

bajionline may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to registered email addresses.
• For material changes, confirmation may be requested at the time of login.

Continued use of the platform after changes will be taken as acceptance of the updated policy. We therefore encourage you to check this page regularly.

This privacy policy is part of our overall policies. To get the full picture, you are encouraged to read the following policies as well:

• Terms and Conditions — Overall terms of platform use, bonus rules, and user responsibilities.
• Responsible Gaming — Guidelines for safe and responsible gaming, and support information.
• FAQ — Answers to common questions that may resolve many of your queries.